Thank you for shopping at cosyfoal®. We do our best to provide the best quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused.
Return Processes
1. When returning any part of your order, please email to our Customer Service at support@mail.cosyfoal.com first, indicating the item(s) you would like to return and the reason.
2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
3. Drop off your package at the local post office.
4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.
Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.
Return Conditions
1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
3. We will bear the return shipping cost or reissue due to product quality or our mistake.
4. Items with non-returnable marks cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. Please note that unsuitable products due to incorrect size selection and not contacting us to modify the information before shipment cannot be considered as a product
