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Payment Policy

CREDIT/DEBIT CARDS PAYMENTS
  

We accept the above credit/debit cards as payment:

- Visa
- MasterCard/Maestro
- American Express

Note:We don't accept any other payment methods which are not listed.

How to use credit card payments via PayPal? 

If you are not a PayPal account user, you may enter your credit card's data directly at PayPal and complete your payment.

Once you get redirected to PayPal, just do as follows:

1.Make sure the "Don't have a PayPal account?" option is selected
If your PayPal page looks as follows, just click on "Don't have a PayPal account?"

2.Enter your credit card's data
Address, email & phone number may also be requested depending on your country.

When you are done, click on "Review and Continue".

3.Click on "Pay Now"
 

4.Click on "No, Thanks"
 

5.Finally, click on "Pay now" you will complete your payment

Thank you for shopping at cosyfoal®. We do our best to provide the best quality products for our customers' maximum satisfaction. If you are not entirely satisfied with your purchase, we are sorry for any inconvenience caused. 

Return Processes

1. When returning any part of your order, please email to our Customer Service at support@mail.cosyfoal.com first, indicating the item(s) you would like to return and the reason. 

2. Our Customer Service team will reply with solutions and return instructions in 1-2 business days. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. If your return request is accepted, most returns are processed within 5 business days after we receive your package. We'll issue the refund to your original method of payment. Once your refund has been issued, you will receive a confirmation email.

Please note that refunds can take up to 5-10 business days to appear on your bank account due to varying processing times of financial organizations.

Return Conditions

1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.

2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

3. We will bear the return shipping cost or reissue due to product quality or our mistake.

4. Items with non-returnable marks cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. Please note that unsuitable products due to incorrect size selection and not contacting us to modify the information before shipment cannot be considered as a product quality problem and are the responsibility of the customer. We can provide free size exchange service, but customers need to pay the shipping cost for sending the original product back. After receiving and checking the original product, we will send the item with new size out. If you are not sure about the size choice, you can send an email or private message to contact us for help.

7. Please note that the customer is responsible for the loss or return of the package due to incomplete or incorrect information when placing an order and not contacting us before delivery.

8. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-cosyfoal

9. If the order contains a gift, and the gift is not returned with the order, the amount will be refunded after deducting the amount of the market price of the gift (based on the lower amount of the page price or the price of the goods at the time of purchase by the customer).

10. If a coupon is used in the order and part of the product is returned for a refund, the amount of the coupon will be apportioned according to the proportion of the product amount and refunded, and the part of the coupon that has been used will no longer be reissued or compensated.

Note: The original shipping fee and Shipping Guarantee are non-refundable. If the reason for returning is not due to quality issues of products or our mistake, you are responsible for the cost of the shipping fees.

Return Address

Please contact our Customer Service at support@mail.cosyfoal.com . You will receive a response providing the returning address in 1-2 business days.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Delivery methods
Our goal is to provide you with the best shipping options no matter where you live. Every day, we serve hundreds of clients around the world, ensuring we always provide you with the highest level of responsiveness.

The time frame for order delivery is divided into two parts:

Processing time: order verification, product customization, quality inspection and packaging. Since all of our products are custom made, it usually takes 3-5 days for the product to be produced after you place an order. All orders will be sent to the fulfillment center for shipment within 5-7 days after the order is placed.

Delivery time: the time required to receive your order after your order is shipped. Shipping times may vary depending on your location and shipping method.

All packages have specific tracking information and can be tracked through the "My Orders" section or "Order Status" in your account.

notes
The transit times listed above refer to normal average transit times and do not include weather delays, wars, natural disasters or any other uncertain circumstances.

about taxes
Usually, our customers will not be charged customs duties. However, this happens from time to time due to increasingly stringent customs inspections.

In some cases, VAT or customs duties are imposed by your country, and these charges are different from shipping charges. Note that this may also apply to retail and wholesale customers. We have no control over these costs and cannot estimate them for you, as customs policies and import duties vary widely from country to country.

These costs are your responsibility as a responsible tax-paying citizen of your country.

If you have been charged customs duty, please contact our customer service to get more discount, thanks.

Estimated delivery time
U.S:
· Free Shipping (10-15 business days)

· Standard Shipping (10-15 business days) 
  US$0.00～US$19.99, Shipping fee US$9.99
  US$19.99～US$29.99, Shipping feeUS$6.99
  US$29.99～US$49.99, Shipping feeUS$3.99

UK and Europe:
· Free Shipping (10-15 business days)

· Standard Shipping (10-15 business days)

 US$0.00～US$19.99, Shipping fee US$9.99
  US$19.99～US$29.99, Shipping feeUS$6.99
  US$29.99～US$49.99, Shipping feeUS$3.99

All other countries:
· Free Shipping (10-20 business days)

· Standard Shipping (10-20 business days) 

  US$0.00～US$19.99, Shipping fee US$9.99
  US$19.99～US$29.99, Shipping feeUS$6.99
  US$29.99～US$49.99, Shipping feeUS$3.99

Tracking information will begin sending after your order ships. You will receive your tracking number via email where you placed your order. Please check your spam folder in case you cannot find your delivery email.

If you would like to track your order via local courier, please visit https://www.17track.net/en.

We will not be liable for any loss caused during any natural disaster (including but not limited to flood, fire, tornado), terrorist attack or threat of terrorism, customs service strike/postal service strike, civil conflict, riot, invasion or occupation, Extreme weather conditions or telecommunications network failures.

Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam, and Alaska cannot be delivered by courier.

3. Shipping
We are currently offering free shipping on orders over $49.99. For orders under $49.99, we will charge $7.99 for shipping.

If the package is returned due to insufficient/wrong address and contact information, the customer needs to bear the shipping cost of resending.

4. Do you ship to APO/FPO/DPO addresses?
Yes. We can ship to APO/FPO/DPO addresses, but shipping times can take up to 25 business days. Customers ordering at APO/FPO/DPO addresses may need to go to a local courier for pickup.

We are committed to a level of service that is nothing short of excellent.Reach out to us via email or online chat - you'll talk to a real human, not a call forwarding service.

Not happy with the product you received? We're here to help! 

Did FedEx destroy your package? We're on it! 

Our core idea isn't “Be perfect 100% of the time”, but instead, “Be there and be accountable 100% of the time”.

If you have any questions or concerns, please do not hesitate to contact us. Usually, our customer service will respond within 24 hours (Monday to Saturday).

We would love to hear from you, contact us on:

Email: support@mail.cosyfoal.com

Company Name: Bin Estrella GmbH

Company Number:064110000

Company Address:Pallaswiesenstraβe 180,64293 Darmstadt’ Germany